Behavioural styles at an airport. Which one are you?
Scenario: 6hr transit time between flights. Passenger has a gold club pass to a lounge but travelling on alternate airline so not allowed entry.
Go-Getter: Upon rejection at lounge gets very “important” and demands entry. Then proceeds to be angry having to “Spend time with the mortals”. When in restaurants and bars, demands service and never smiles. Spends 6hrs vexed and very direct. Buys something expensive for themselves to make them feel better. Arrives at gate on time and wonders why they are not allowed to board first.
Promoter: Chances luck at getting into every lounge available using every line and angle they know…When they realises they are not on a winner they go straight to the nearest point where they can recharge and join a crowd to feed off…a pub is an obvious venue. May stop in a fragrance shop to freshen up from the “Sample” favourite and then sport some Prada sunglasses in the mirror to boost ego. Arrive at gate 10mins late and wonder why there is not a cheer squad waiting.
Nurturer: When they are kindly advised they are not eligible to enter the lounge they apologise and say they will be totally fine. They go to buy some gifts for a friend (most likely sweats) and then return to their seat to people watch…which is at their gate. They wait patiently until their sequence is called and then joins the queue at the back.
Examiner: Doesn’t go to the lounge as they know they won’t get in…obviously…so they scout out the gate first and then paces up and down the duty-free area to calculate the best deals…only not to buy anything and arrive at the gate 1hr early so to be ready to board and get first dibs at the overhead baggage area directly above their seat. They are first on the plane obviously as they know ahead of time exactly where they are sitting.
Which one are you?
I’ve been studying behavioural styles for about 6 years now but i feel i have had an intuitive ability to relate to people from a very young age. The more information you have about how people behave, the more successful you can be with building valued relationships, better helping your clients and meeting prospects needs. You will also understand how to serve people better by following the Platinum Rule. You will also become powerful in creating win-win situations with other people.
Research suggests that the most effective people are those who understand themselves and others better.